Client Complaints Submission
Your Satisfaction is Our Top Priority
At SuisseBase™, we are committed to providing you with the highest level of service and ensuring your complete satisfaction. If you have any concerns or are not fully satisfied with our services, we are here to help. Your feedback is crucial in helping us improve and prevent future issues.
Reach Out to Us
To resolve your concerns, you can contact us via email at complaint@suissebase.ch or by submitting a complaint form on our website under the “Client Complaints Submission” section.
When contacting us, please provide the following details:
Your full name or company name
Your role (e.g., account holder, client representative, lawyer)
Your contact information
Account number(s) involved
A detailed description of your complaint
Relevant documents and/or correspondence
Our Commitment to You
Acknowledgment: We will acknowledge receipt of your complaint within five working days.
Response Time: Our aim is to provide a formal response within twenty working days. In the event of exceptional circumstances causing delays, we will keep you updated on the status of your complaint and the expected resolution time.
Escalation Process
If our initial response does not satisfactorily resolve the issue, please let us know so we can escalate your complaint to Senior Management for further review. We are dedicated to ensuring that your concerns are thoroughly addressed.
Continuous Improvement
Your feedback is invaluable to us. We are committed to continuously improving our services based on your experiences and suggestions.
Contact Us
For any immediate concerns or questions, please email us at complaint@suissebase.ch. We look forward to hearing from you and working towards a resolution.